Gradient Labs provides an AI-powered customer operations agent specifically designed for the financial services industry. Key features include:
- End-to-End Automation: Resolves complex financial queries from start to finish.
- Compliance Focus: Guarantees adherence to regulatory standards at every step.
- High Performance at Scale: Delivers 80%+ CSAT scores, reaching up to 98% in optimized setups.
- Specialist Support Automation: Automates not only frontline support but also specialist and back-office processes.
- Enterprise-Grade Security: Offers banking-level data handling security with SOC 2 certification, SSO, audit logs, and role-based permissions.
- Resilience: Features a robust failover system across multiple cloud and LLM providers.
Use cases include automating customer support, fraud checks, and other complex financial service operations. It targets financial institutions seeking to improve customer experience, ensure compliance, and increase operational efficiency.
