Cognigy is a Conversational AI platform designed to automate and enhance customer service interactions. It empowers businesses to deploy AI Agents across various channels, including voice and chat, offering personalized and efficient service. Key features include:
- AI Agent Manager: A visual engine for creating and orchestrating AI Agents.
- Agent Copilot: AI-powered assistance for human agents, providing real-time coaching and knowledge access.
- Generative AI: Utilizes enterprise-ready LLMs for transforming customer experience.
- Knowledge AI: AI-based semantic search and knowledge management.
- Voice Gateway: Turnkey voice connectivity to any contact center.
- Multimodal CX: Cross-channel customer journeys with xApps.
Cognigy targets enterprise contact centers aiming to scale operations, reduce costs, and improve customer satisfaction. Use cases include automated rebookings, refunds, proactive service, and AI-driven agent support.
