Phoenix AI Assistant
Phoenix AI Assistant is a customizable and automated customer service platform designed for organizations seeking to enhance their customer interactions and streamline workflows. It leverages AI to handle conversations, summarize action items, and execute digital tasks with human oversight.
Key Features:
- Automated Customer Service: The platform automates customer service interactions across various channels, including calls, text messages, emails, and Slack.
- Customizable Virtual Agents: Train virtual agents by uploading instructions and contextual materials in plain language.
- Action Item Summarization: Automatically summarizes action items from customer conversations for review.
- Automated Task Execution: Executes common digital action items under supervision, such as researching, email management, appointment scheduling, and task management via Trello and Jira.
- Full Control: Provides full control over virtual agents, ensuring they follow instructions, adhere to context materials, and comply with policies and regulations.
- Pay-as-you-go Pricing: Offers affordable, pay-as-you-go pricing.
Use Cases:
- Handling customer inquiries and support requests.
- Summarizing customer interactions for efficient review.
- Automating digital tasks to improve productivity.
- Managing appointments and schedules.
- Researching information and providing relevant context.
Target Users:
- Organizations seeking to automate customer service.
- Businesses looking to improve workflow efficiency.
- Teams requiring assistance with digital task execution.
