Parloa AMP is an AI Agent Management Platform designed to amplify customer support using generative AI. It provides tools to manage the complete AI agent lifecycle, including:
- Design & Integration: A low-code platform to design AI Agents tailored to business goals, define objectives using natural language prompts, and seamlessly connect to existing CRMs, ERPs, and CCaaS platforms.
- Simulation & Evaluation: Run large-scale simulations to test AI Agents' performance under real-world conditions, evaluating responses for accuracy and compliance.
- Deployment & Scaling: Deploy AI Agents across phone, chat, messenger, and more, with a scalable SaaS architecture built on Microsoft Azure.
- Monitoring & Improvement: Monitor real-world performance metrics in Parloa’s analytics dashboard and use conversation history to refine AI Agent behavior.
Parloa AMP targets contact centers aiming to automate and enhance customer interactions with AI, offering features like pre-built skills, custom skill creation, and enterprise-grade QA.
