Outverse is an AI-powered customer support platform designed to automate and streamline support workflows. It offers AI agents capable of resolving up to 80% of customer queries autonomously, and internal copilots to assist support teams with complex issues.
Key Features:
- AI Support Agents: Autonomously handle customer support tickets, following defined policies and playbooks.
- Internal Copilots: Assist support teams by automating common tasks and providing quick access to relevant information.
- Custom Playbooks: Create multi-step workflows for common support scenarios.
- Knowledge Retrieval: Integrates internal documentation, previous tickets, and third-party data for faster and more accurate knowledge retrieval.
- Escalation & Hand-off: Custom escalation rules to route conversations to the appropriate team or agent.
- Integration: Integrates with tools like Zendesk, Hubspot, Salesforce, and Slack.
Use Cases:
- Automating responses to common customer inquiries.
- Guiding support agents through complex troubleshooting steps.
- Streamlining internal workflows for support teams.
- Providing 24/7 customer support coverage.
- Handling high ticket volumes efficiently.
