OneReach

OneReach.ai is a no-code AI agent orchestration platform designed to create advanced multimodal AI agents, called Intelligent Digital Workers (IDWs). These IDWs aim to elevate both employee and customer experiences through workflow automation and orchestration.

Key features:

• No-code platform: Simplifies AI agent creation and management.
• Multimodal AI agents: Supports diverse interaction methods.
• Intelligent Digital Workers (IDWs): AI agents designed to automate tasks and workflows.
• Generative Studio X (GSX): A no-code tool for creating and customizing new skills for IDWs.
• Extensive Integrations: Supports 60+ enterprise systems and channels.
• Customizable Dashboards: Offers personalized views and extensive reporting and analytics tools.

Use Cases:

• Call Center Transformation: Filters inbound calls, coaches agents, and collaborates during live calls.
• Human Resources: Automates onboarding, scheduling, and integrates human-in-the-loop collaboration.
• Data Analytics: Enables conversations with data through customizable dashboards and real-time reporting.
• Cross-Channel Automation: Automates tasks across multiple channels, ensuring touchpoint awareness.