Forethought is an AI platform designed to automate and enhance customer support operations. It offers a suite of tools including:
- Solve: An AI agent that provides instant answers to support tickets, leveraging knowledge bases and natural language processing.
- Triage: Uses a Large Language Model (LLM) to understand customer intent, automatically tagging and routing tickets to the appropriate agent.
- Assist: An AI copilot that boosts agent productivity by providing relevant knowledge articles and suggested responses.
- Discover: Generates recommendations to optimize customer service workflows, track performance, and improve time to resolution.
Key features include intent detection, automated workflow generation, sentiment analysis, and seamless integration with popular helpdesk platforms. It targets customer support teams across various industries, aiming to reduce support costs, improve resolution rates, and enhance customer satisfaction.
