Echo AI is a Conversation Intelligence platform leveraging generative AI to analyze customer conversations and provide actionable insights.
Key features include:
- AI-Native Platform: Built from the ground up using generative AI.
- Multi-Channel Analysis: Analyzes conversations across various channels.
- Actionable Insights: Turns conversation data into strategic actions.
- Churn Reduction: Identifies and addresses customer churn risks.
- Conversion Improvement: Detects intent signals to boost conversions.
- Scalable Infrastructure: Designed to handle enterprise-level data volumes.
- Integration Ecosystem: Connects with 30+ platforms for data collection and action execution.
- Quality Assurance: Automates manual call reviews and evaluations.
Use cases include improving customer engagement, boosting sales performance, reducing operating costs, and enhancing agent behavior.
