Echo AI

Echo AI is a Conversation Intelligence platform leveraging generative AI to analyze customer conversations and provide actionable insights.

Key features include:

• AI-Native Platform: Built from the ground up using generative AI.
• Multi-Channel Analysis: Analyzes conversations across various channels.
• Actionable Insights: Turns conversation data into strategic actions.
• Churn Reduction: Identifies and addresses customer churn risks.
• Conversion Improvement: Detects intent signals to boost conversions.
• Scalable Infrastructure: Designed to handle enterprise-level data volumes.
• Integration Ecosystem: Connects with 30+ platforms for data collection and action execution.
• Quality Assurance: Automates manual call reviews and evaluations.

Use cases include improving customer engagement, boosting sales performance, reducing operating costs, and enhancing agent behavior.