Decagon is an AI platform designed to automate and enhance customer service operations. It leverages Agent Operating Procedures (AOPs) to enable AI agents to handle complex customer inquiries across various channels, including chat, email, and calls.
Key Features:
- Auto-Resolution: AI agents can resolve customer issues autonomously, taking actions and providing personalized responses.
- Seamless Integrations: Integrates with existing knowledge bases, tools, and data sources without requiring extensive engineering.
- Agent Assistance: Provides an AI copilot to assist human agents with mundane tasks and continuous learning.
- AI-Powered Insights: Identifies trends and anomalies in customer conversations to unlock valuable insights.
Use Cases:
- Automating customer support for enterprises and startups.
- Resolving complex customer issues through AI agents.
- Providing AI assistance to human support agents.
- Analyzing customer conversations to identify key themes and insights.
