Cust offers an AI-powered platform designed to enhance customer success management. It provides AI agents that automate various tasks, including customer research, recommending next best actions, executing tasks, extracting conversational insights, and fixing contact data.
Key Features:
- AI Agents: Automate customer interactions and provide actionable insights.
- Customer Journey Automation: Build and run ideal customer journeys with pre-built playbooks.
- CRM Integration: Seamlessly integrates with popular CRM platforms like HubSpot, Intercom, Pipedrive, and Salesforce.
- Conversational Insights: Automatically segment customers based on conversation analysis.
- Personalized CX: Increase net revenue retention through personalized customer experiences.
Use Cases:
- Onboarding: Guide customers through account setup and identify success metrics.
- Activation: Ensure initial product usage and a positive first experience.
- Feedback Collection: Gather customer feedback and segment users based on insights.
- QBR (Quarterly Business Review): Show value, gather feedback, and identify upsell opportunities.
- Sales Plays: Execute upsells, renewals, and churn recovery strategies.
