Auralis AI is a platform designed to provide customized AI solutions for customer experience (CX) teams. It focuses on digital transformation through specialized AI agents that are accurate, easily trainable, and integrate seamlessly with existing software.
Key features:
- Customized AI Agents: Tailored AI agents designed for specific CX needs.
- Seamless Integration: Integrates with existing helpdesk software and modern systems via APIs.
- 24/7 Support: Provides round-the-clock customer support, ensuring instant responses and accurate answers.
- Neural Navigator: Interactive support experience through an AI-driven support center.
- Agent Productivity Enhancement: Features like helpdesk agent assist, draft suggestions, ticket creation, and real-time recommendations.
- Multi-Lingual Support: Supports over 100 languages for global customer service.
- Real-Time Insights Dashboard: Delivers analytics on customer interactions for data-driven decisions.
- Sentiment and Intent Analysis: Prioritizes tickets based on urgency using sentiment and intent analysis.
- Knowledge Base Sync: Constantly ingests and syncs knowledge bases, documents, and content sources.
Use Cases:
- Customer Support Automation: Automates responses for routine queries, reducing escalations and handling time.
- Helpdesk Agent Assistance: Provides real-time recommendations and draft suggestions to human agents.
- Sales Pipeline Turbocharging: Engages website visitors and guides them into revenue opportunities.
- Ecommerce Support: Handles customer requests for online stores, providing instant and consistent support.
Target Users:
- Established companies with high volumes of repetitive queries.
- Companies with high customer support costs and employee churn.
- Businesses seeking to scale customer support without increasing costs.
- Companies needing multi-lingual support capabilities.
